Overview

A ticket is used to "pay" for one teacher for one semester (includes unlimited parent appointments). Tickets are typically purchased by a school or district and distributed to staff and teachers. Each has a Ticket # and Passcode, which are entered on the Billing Page within the account.

How to get there

To redeem a ticket, you must first have created an account and a Conference (i.e., the schedule and settings for one teacher). Make sure you do not have multiple conferences in your account with the same names. On the Manage Conference page, scroll down and click "Go to Billing". There, select the last option, "Use a Ticket provided to you, typically by your school. Enter Ticket# and Passcode."

How it works

If you only have one Conference, the ticket will automatically apply to it. It then asks for the Ticket# and Passcode.

If you have more than one, you will see a list of them and need to select one. Be sure to choose the correct one. If your Ticket # ends in "GB" you're done. Otherwise, the final step is to pick the semester you want to apply the ticket to.

Note: If you inadvertently apply a ticket to the wrong conference, the simplest solution is to delete or modify the Time Blocks and re-use that conference. You can change your conference name by clicking on the "Edit conference name, grade level, teacher login" link on your Manage Conference page.

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